Payment and Refund Policy
(The Drucare (www.dru.care) Payment and Refund Policy was updated on Jan 01, 2018.)
This Payment and Refund Policy is binding to users of Application/s or Website/s (www.dru.care) run and owned by Drucare Pvt Ltd.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of a computer resource.
1. OVERVIEW
(a) Provider Category:
Provider categorization depends on the type of organisation (Practitioner, Hospital, Pharmacy, Laboratory, Imaging etc.). Each provider will have restrictions on the available plans, number of beds as well as on number of Authorized Users/Employees an organisation can create in the Drucare Application. Provider Category type once selected cannot be changed at the user end.
(b) Plan type:
Different Plans are available to select. You will find a start-to-finish guide to select the best plan for your organisation. It’s your responsibility to choose the correct plan. Each Plan type has 2 sections to choose from (henceforth combined and referred to as (“Services”) (a) Package; (b) Add-ons. First, select the package that most suits your organisational need. You will have the choice to upgrade or downgrade your plans and add more add-ons as per your additional requirements and proceed with payment.
(c) Authentication:
When you purchase and subscribe to our services, you acquire only the right to use those service/s; you are actually not acquiring any physical item itself. What you get includes an authentication directly from Drucare to use those service/s. Each service/s are subject to specific terms of use, and these terms are the ‘license’ that we set in Drucare Application. This license also applies to you if you download any content that someone else has bought for you.
(d) Service support:
Drucare has the right to choose whether to support certain services or not. All supported services include a support period. You can buy support extensions on these services. Your right to access service support requires Drucare account.
2. PRICING OF A SERVICE IS MADE UP OF:
(a) Subscription price:
The subscription price is made up of a license fee (for the license you choose for the service).
(b) Handling Fee:
A price charged over and above the subscription price for Online payment transaction.
(c) Support Fee:
If relevant, a price for the support provided for the supported services for a limited support period.
(d) List price:
This is the list price of a service, the price you see on the subscription page. This includes 2(a) to 2(c).
(e) Taxes:
Transactions on Drucare are subject to applicable taxes that may be added to the list price.
3. TRANSACTING AS A BUYER:
You need to have an authenticated Drucare account to login and choose the services you wish to subscribe to. Then, you can make payments by clicking on the ‘Buy Now’ or you can contact us to do offline payment.
Once you select Buy Now, you will be redirected to a Payment Gateway provider.
(a) Currency conversion costs:
You are responsible for all costs of currency conversion relating to a transaction on Drucare Application. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates nor your financial institution’s fees).
4. TERMS OF SUBSCRIPTION:
When you subscribe to a service you’re abiding to the following terms:
- You have carefully considered the suitability of your chosen Plan type, and that you have chosen appropriately;
- You cannot change the Provider category type from your end and cancel a completed purchase of a plan online;
- Once you subscribe to a service and the service has been paid for, you acquire a non-exclusive license to use the service under the terms set out by Drucare (non-exclusive means others might also license the same item);
- Drucare retains ownership of the services provided;
- Your relevant details are captured during the Signup process in order to facilitate the transaction, for example – invoicing and service support;
- We have the right to enforce the terms of service. It is important that you understand the terms on which you are making a purchase.
5. PROMISES WE MAKE:
- We promise that Drucare Application will be suitable for the purposes described on the website www.dru.care and that we will provide our platform services with reasonable skill and care.
- We Promise that the services are of acceptable quality and fit for the purpose for which it is ‘sold’;
- The services match the description given on the Service related page on website, as well as any service preview;
- We otherwise do not make any express or implied promises about Drucare Services;
- Drucare has the necessary rights to license that service on the terms of applicable license;
- Your use of that service in accordance with the terms of the applicable license does not infringe the intellectual property rights of someone else;
- The service and its description are not false, inaccurate, misleading, fraudulent, unlawful or defamatory;
- The service and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practice s or fair trading);
- The service does not contain viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware.
6. TAXES:
Prices and fees are exclusive of taxes. Applicable Taxes will be added as part of the total price, users should check before finalising a purchase.
7. INCORRECT PRICE OR INCORRECT INFORMATION:
Despite our reasonable efforts, items may occasionally be listed with an incorrect price or incorrect information. In such case, the transaction might be cancelled or reversed, even after it is completed and payment has been processed. We’ll promptly arrange for the payment to be credited or refunded as per the refund and cancellation policy.
8. REFUNDS
Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the promises given by Drucare has been breached, or a refund is required under the Indian consumer law or other relevant consumer protection laws.
We will assess refund or credit requests (if you have an Drucare account) on their merits, considering the digital nature of our services and the type of service preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:
- You have changed your mind about an item;
- You bought an item by mistake;
- You do not have sufficient expertise to use the item;
- You ask for goodwill; or
- You can no longer access the item because it has been removed.
If we decide to issue a refund or credit (if you have an Drucare account), this will generally be done using the same manner used to make the purchase. So if the item was bought using a particular payment method, you will be refunded using the same payment method in reverse. Any payment made to you will be made in INR, under the rules of the payment method taking into consideration the currency conversion rates back to your local currency.
Cancellations can only be done in Offline mode. Cancellations will only be accepted if raised within 48 hrs of purchase. For cancellations, the user would be required to raise a ticket either through mail sales@dru.care or approach us on tele at 040-40203388.
All refunds would be processed within 14 days on receipt of valid cancellation request.
9. FINANCIAL DEPOSIT
We are not a bank or licensed deposit taker in India or elsewhere, your credits are not deposits under Indian law about banks, and that means you don’t get the benefit of any deposit insurance or guarantee under those laws. We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.
10. THIRD PARTY PAYMENT GATEWAYS
(a) RAZORPAY
We use Razorpay to process payments while subscribing for services in our Application or on our Website www.dru.care. The transactions that happen between Drucare and you are only processed with Razorpay. We do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete the purchase transaction. Once it is completed, your purchase transaction information is not saved.
Razorpay payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com
(b) PayUMoney
We use PayUMoney’s Aggregator Solution for processing payments between you and your users (patients). Those transactions that happen between you and your users are only processed with PayUMoney. We do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, and processes you must read the terms and conditions and privacy policy of PayUMoney on https://www.payumoney.com/
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Amaravati, Andhra Pradesh.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@dru.care
Terms of Service
(The Drucare (www.dru.care) Terms of Service was updated on Jan 01, 2018.)
These Terms of Service are binding to users of Application/s or Website/s (www.dru.care) run and owned by Drucare Pvt Ltd.
1. INTERPRETATION
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content of our Drucare-branded information and technology services available through the Sites and related mobile applications (our “Services”). If your access or use of our Services is, directly or indirectly, on behalf of one or more third parties (such as, without limitation, your employer or client, or your employer’s client, if your employer has been engaged to access our Services (any such employer, client or other third party, a “Principal”)), then “you” also refers to such Principal. If you are using our Services on behalf of a Principal,
- you represent and authorize that you have the authority to bind, and have bound, such Principal to these Terms; and
- you agree to be jointly and individually liable for any breach of these Terms by Principal.
Throughout this site, the terms “we”, “us” and “our” refer to Drucare Pvt Ltd, and our current and future subsidiaries and affiliates.
In addition, the words “include,” “includes” and “including” shall be deemed to be followed by the phrase “without limitation.” The word “will” shall be construed to have the same meaning and effect as the word “shall.” The word “or” shall be construed to have the same meaning and effect as “and/or.” The words “herein,” “hereof” and “hereunder,” and words of similar import, shall be construed to refer to these Terms. The headings used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms.
2. Overview
These Terms, together with any of the User Agreement(s), if you have entered with Drucare , constitute the entire agreement between you and Drucare regarding any services accessed via our Services, and supplant all previous communications, representations, or understandings, either oral or written, relating to the subject matter hereof; provided, however, (a) in the event of an express conflict between any specific provision included in these Terms and an express provision in a User Agreement, the provision set forth in User Agreement shall prevail, and (b) these Terms shall cover all rights, obligations, terms and conditions not expressly addressed in such User Agreement.
This website www.dru.care and the application are operated by Drucare Pvt Ltd. Drucare offers this website, including all information, tools and services available from this site to (“you”)
Please read these Terms of Service carefully before accessing or using our website/application. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies mentioned herein and/or available by hyperlink.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Please also review our Drucare Privacy Policy, respectively, which describe how we and our partners collect, use, and share certain information when you use our Services.
Any new features that enhance the current Services, including the release of new tools and resources, shall be subject to the Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website/application following the posting of any changes constitutes acceptance of those changes.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The headings used in this agreement are included for suitability only and will not limit or otherwise affect these Terms.
By agreeing to these Terms of Service, you represent that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
3. ACCESSING OUR SERVICES
(a) Public Services
We make some Services available without registering or obtaining a password. We call these “Public Services.” You may make personal, non-commercial use of the Public Services so long as you comply with these Terms. This personal use includes linking to information appearing in the Public Services, provided you do not represent yourself as an employee, agent or representative of Drucare Pvt Ltd. Personal use also includes temporary caching by your browser or a proxy server.
If you operate a free, public search engine that has made a public commitment to adhering to the robots.txt protocol, together with our Sitemaps and Crawl-delay directive (collectively, the “Protocol”), you may crawl, index and publish hyperlinks (including so-called “deep links”) to the Public Services, so long as
- you do so in compliance with the Protocol instructions published in applicable locations on our Services,
- you do not directly or indirectly receive remuneration in connection with the provision or display of said hyperlinks and cached pages, and
- if your user-agent is disallowed by us in our Protocol instructions or we otherwise notify you in writing, you shall cease all crawling of our Services.
We call such a free, public search engine satisfying the requirements of clauses (i) through (iii), a “Public Search Engine,” and the Public Search Engine’s combined performance of clauses (i) through (iii), collectively, “Public Search Services.” We may revoke the preceding authorizations at any time as indicated in our Protocol instructions.
We reserve all rights not explicitly granted to you. This means that if you wish to use the Public Services in a way that is not authorized above, you must receive our permission prior to such use.
(b) Protected Services
Some of our Services are protected by technical measures meant to safeguard the confidentiality, integrity and accessibility of sensitive information our users store and share using our Services. We call these “Protected Services.” One such safeguard is requiring each user to be authenticated by means of authorization (which we call, “Credentials”), such as unique identifiers, API keys, passwords, and the like. To obtain Credentials, you must provide certain information about yourself. If you are registering for a Protected Service, or accessing or using, or attempting to access or use, a Protected Service on behalf of, or for the benefit of, someone other than yourself – such as your employer, client or customer (each, a “Principal”) you must also identify and provide information about each Principal.
If you sign up for one of our Protected Services you may be asked to agree to a user agreement, such as our Healthcare Provider User Agreement or our Patient Portal User Agreement (each such user agreement, your “User Agreement”). In such cases, you will be asked to agree to the terms of your User Agreement, for example, by checking a box or clicking on a button with terms such as “I agree” or “Create my EHR” or the like. In the event of a conflict between the terms of your User Agreement and of these Terms, the terms of your User Agreement shall control.
Your Credentials are unique to you. You should immediately report to us by clicking here if your Credentials have been stolen or compromised. You are responsible for all activities that occur under your Credentials until and unless you have properly notified us that your Credentials have been stolen or compromised. Further, you represent, warrant and covenant that:
- The information you submit in obtaining your Credentials is complete and accurate and identifies you and the name of each of your Principals;
- You will not share your Credentials with anyone else;
- You will not circumvent, or attempt to circumvent, any technical measures that we have put in place to safeguard the Protected Services;
- you will not, without our prior written approval, access or use, or attempt to access or use, any portion of the Protected Services other than with (a) a commercial browser (such as Chrome, Internet Explorer or Mozilla Firefox), (b) an application made for mobile or handheld device(s) that is developed and distributed by us, or (c) our application programming interface (“API”) using Credentials issued to you directly by us, and only us; and
- You will not access or use, or attempt to access or use, a Protected Service without validly-issued active Credentials.
(c) Prohibited Uses
To further protect the confidentiality, integrity and availability of the information housed and shared on our Services, as well as the stability of our Services, you agree to the following additional safeguards. Accordingly, you agree that you will not, nor will you attempt to use the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others; remove any copyright, trademark or other proprietary rights notices contained in or on our Services;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- To submit false or misleading information;
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- To collect or track the personal information of others;
- To spam, phish, pharm, pretext, spider, crawl, or scrape;
- For any obscene or immoral purpose; or
- To disable, bypass, defeat, avoid, remove, deactivate or otherwise circumvent any technical measures we have implemented to safeguard the stability of our Services, or the confidentiality, integrity or availability of any information, content or data hosted or housed on our Services;
- Access, use or disseminate our Services, nor any information or files accessible via our Services, in a manner that violates any applicable law or regulation or the rights of any individual or entity;
- Sell or transfer any information included in our Services or use such information to market any product or service – including by sending, or facilitating the sending of, unsolicited emails or so-called “spam;”
- Probe, scan or test the vulnerability of our Services, or of the system or network supporting our Services, or circumvent any security or authentication measures;
- introduce to our Services any software, code or other device that in any way (i) permits unauthorized access to our systems or any software, hardware, files or data located thereon, (ii)disables or damages or otherwise interferes with or adversely affects the operation of our systems or any software, hardware, files or data located thereon, or (iii) overburdens or interferes with the proper functioning of our Services;
- Disassemble, decompile or reverse engineer our Services;
- Harvest, retrieve, index or publish any portion of our Services unless you are a Public Search Engine engaging in Public Search Services;
- Disable or circumvent our API usage safeguards, including safeguards designed to regulate the nature or amount of data you are permitted to extract from our Services, or the frequency of which you may access such data; or make calls to our API other than those authorized in our API documentation;
- Engage in any activity other than those expressly permitted in these Terms and your User Agreement(s).
(d) Use of the Services by and on behalf of Minors
You are not eligible to use our Services (including obtaining a Credential or entering into a User Agreement) unless you are at least 18 years old and otherwise have the legal capacity to enter a binding contract in your jurisdiction.
If you are the parent or guardian of an unemancipated minor, you may use the Services and enter into a User Agreement on behalf of such minor. By doing so, you represent and warrant that you have the legal capacity to act on behalf of such minor; and you acknowledge and agree, in such capacity, that all provisions of these Terms (and User Agreement, if applicable) that applicable to you are equally applicable to such minor. Under no circumstances may our Services be used by a child under 13 years old.
4. DISPUTES; GOVERNING LAW; JURISDICTION
Access to our Services is administered in India (IN) and is intended for users in India. You may not use our Services in any jurisdiction where offering, accessing or using our Services would be illegal or unlawful. The interpretation of these Terms and the resolution of any disputes arising under these Terms shall be governed by the laws of the Union of India. These Terms shall not be governed by the United Nations Convention on Contract for the International Sale of Goods, the application of which is expressly disclaimed. We shall have the right to commence and prosecute any legal or equitable action or proceeding before any Indian or non-Indian court of competent jurisdiction to enforce these Terms or to protect our or any third party’s rights in our Services or any data, information or other content made available via our Services. You hereby waive any right to a trial. You also agree that we may sue in court to enjoin any violation of these Terms without the posting of a bond or security, in addition to whatever remedies we might have at law. In any dispute between you and us where we prevail, we shall be entitled to recover our reasonable attorney fees, court costs, disbursements, and other legal expenses.
(a) Overview
Our Services may include text, data, graphics, images, video or other content (collectively, “Content”) created by us or third parties, including other users, professionals, partners, advertisers, sponsors, consumers and governmental agencies.
(b) Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
(c) Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
(d) Blog Posts; Ratings; Surveys; Comments; User-Submitted Content
Our Services may allow you to access blogs, message boards, chat services, surveys and other forums where various users can share information, opinions, chats and other Content. We generally do not pre-screen or monitor user-submitted Content, and such Content may simply represent a user’s opinion or Content a user finds interesting. Our Services may also include survey results, ratings or testimonials (“Evaluations”) from patients, clients or other customers (“Patients”) of healthcare professionals (“Professionals”) that may endorse, recommend, critique, analyze, evaluate or otherwise describe the Professionals and the nature or quality of the services received by such patient, client or customer. Such Evaluations are anecdotal first-hand accounts of individual Patients, and are neither professional judgments nor the product of medical science. Such Evaluations do not in any way constitute or imply our endorsement or recommendation of any Professional. Further, Evaluations are subject to errors and biases that are common in anecdotal first-hand accounts, and should not to be presumed to be reliable or error-free.
(e) User Comments, Feedback, Suggestions And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, feedback or other materials, relating to our Services or other products or services by any means whether online, by email, by postal mail, or otherwise (collectively,’submissions’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any submission that you forward to us. We are and shall be under no obligation
- of confidentiality, express or implied, with respect to such Submissions;
- to any accounting, compensation or reimbursement of any kind from us under any circumstances;
- to respond to any submission; or
- such Suggestions automatically become our property.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your submission will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your submission will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any submission you make and their accuracy. We take no responsibility and assume no liability for any submission posted by you or any third-party.
(f) Directories: Physicians, Consultants, and Other Professionals
Our Services may include listings and directories (“Directories”) to help you Professionals. The Directories are provided for your convenience. The Directories are not comprehensive, but rather generally represent Professionals who use our Services and who have chosen to participate in the Directories. Further, we do not evaluate any Professional and the listing of a Professional does not in any way constitute a recommendation of such Professional. Before obtaining services or treatment from any Professional listed in a Directory, you should take the same care you would under any other circumstance, including by confirming licensure and specialty certifications. The Professionals are solely responsible for the appropriateness and quality of the services they provide. Additionally, the Directories rely on information submitted by Professionals themselves. Unless Professionals provide us with current information, the Directory information may not be timely or accurate. You should confirm such information before obtaining services or treatment from a Professional. As a convenience, the Services may permit you to request an appointment with a Professional. However, Professionals are responsible for maintaining their own schedules, and we cannot ensure that any given Professional will be available, nor that such Professional will not cancel his or her appointment.
(g) Advertising
Our Services may include advertisements or promotional messages sponsored by third parties (collectively, “Ads”). The manufacturers, services providers, distributors and resellers of the products and services identified in the Ads are solely responsible for the accuracy of their Ads and the suitability, efficacy, safety and quality of such products or services. An Ad does not in any way constitute or imply our recommendation or endorsement of such product or service.
(h) Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Our Services may contain hyperlinks (including hyperlinked Ads), which may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content for suitability, efficacy, safety, quality or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
(i) No Medical Advice
Some Content may include health- or medical-related information. Such Content is provided for general informational purposes only. We do not directly or indirectly practice medicine, render medical advice, or dispense medical services via our Services or otherwise, and nothing contained in our Services should be intended to be a medical diagnosis or treatment. No medical professional/patient relationship is created by your use of our Services or the Content. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition, and never disregard professional medical advice or delay seeking treatment based on any Content or other information included in the Services. If you think you may have a medical emergency, call your healthcare professional or your local emergency number immediately.
(j) Clinical Decision Support Information
If you are a Professional, the Content may include information to assist you in clinical decision-making. This may include information and reminders concerning drug interactions, allergies, dosages, as well as general healthcare related information and resources, such as assessments. We may also provide forums for our users to exchange information. The information and materials available through our Services are for informational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment.
(k) No Legal or Regulatory Advice
Some Content may include regulatory related information pertaining to you or your business. Such Content is provided for informational purposes only. We are not providing legal or regulatory advice and no attorney/client relationship is created by your use of our Services or the Content. Accordingly, always seek the advice of your attorney or advisor with any questions you may have regarding a law, regulation, or dispute.
5. YOUR INTERACTIONS AND COMMUNICATIONS WITH US AND OUR SERVICES
(a) Visiting Our Websites; Signing-Up for Our Services; Emailing Us
When you sign-up for or log-in to one of our Protected Services, or when you submit information on a web form or email or instant message us, you are communicating with us electronically. When you visit our websites, we and certain third-party service providers collect information during your visit. In each case, the nature of the information we collect, the duration and manner of how we retain it, how we use it, and to whom we disclose it, is governed by our Drucare Privacy Policy
As part of providing our Services to you, we may need to provide you with certain communications, such as service announcements and administrative messages. Such communication may be by email, SMS, a posting on our Services or some other mechanism. You consent to receive such communications from us electronically. If you have submitted information to us through the Services or registered for one or more of the Protected Services, our responses to you or our Service announcements and administrative messages we provide you are considered part of the Services themselves, which you may not be able to opt-out from.
You agree that all agreements, notices, authorizations, disclosures and other communications that we provide to you electronically, as well as any acceptances, agreements, consents or authorizations that you provide to us electronically, satisfy all legal requirement(s) that such communications be in writing.
(b) Your Participation in Our Public Forums
We may offer one or more forums for the exchange of information among our users. You acknowledge that any text, data, graphics, images, video or other content (“Content”) that you submit in any of our forums (including discussion groups, blogs, surveys, ratings, comment forms, or message boards, collectively, “Public Forums”) is available to the public. Notwithstanding the foregoing, we are under no obligation to display any of your Content that you submit, and we reserve the right to remove or edit your Content at any time, for any or no reason.
It is important that you act responsibly when submitting Content to a Public Forum. You acknowledge that any Content that you submit in a Public Forum is available to the public. You are solely responsible for any Content that you post on the Public Forums or transmit to other users of our Services. You acknowledge that any information you post in a Public Forum may be available to the public, and may result in your receiving communications from others outside our Services.
Your participation in our Public Forums is contingent on your acknowledgment and agreement with the following:
- You will only disclose information about yourself on a Public Forum that you consider suitable for public disclosure. You will not disclose information that personally identifies you unless you intend for that information to be disclosed publicly. We strongly recommend that you refrain from disclosing any sensitive information about yourself on a Public Forum, including information about any medical condition.
- You will not violate the privacy rights of others, including disclosing information about anyone else’s medical or financial condition or any other sensitive subjects.
- You will ensure that any Content that you submit to Public Forums is accurate. If you are rating or reviewing a Professional, you agree to provide your honest appraisals of such Professional, without using inappropriate language or making gratuitous personal criticisms.
- You will not post any Content that you do not have the right to post; you will not violate any person’s or entity’s intellectual property or proprietary rights, including copyrights, trademarks or trade secret rights.
- We will not be liable to you for any Content you submit to any Public Forum.
6. MISCELLANEOUS
(a) Removal of Content
You understand and agree that we may, but are not obligated to, monitor, edit or remove any Content for any or no reason at any time. We are not responsible, however, for any delay or failure in removing any Content.
(b) Reporting Violations
We may provide you with tools with which to report violations of the Community Standards or other provisions of these Terms. Notwithstanding the availability of such tools, you acknowledge and agree that we are under no obligation to take any action with respect to any such report.
(c) Copyright Policy
We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:
- A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the owner, if someone other than you, of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
- A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner; and
- Your contact information, including your address, telephone number, and email address.
We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, Drucare will also terminate a user’s account if the user is determined to be a repeat infringer.
(d) Modifications To The Services And Prices
Prices for our Services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
(e) Ownership
You retain ownership of the intellectual property rights you hold in Content you submit on our Services. When you submit Content on our Services, you thereby grant us and those we work with a worldwide, perpetual, royalty-free right to store, host, reproduce, create derivative works of (such as translations, adaptations, reformatted versions and aggregated, anonymized or de-identified versions), publish, publicly perform, display, use and distribute such Content as further described in these Terms, your User Agreement and the Drucare Privacy Policy, as applicable.
Except for your Content, as between you and us, all right, title and interest in and to our Services, the Content, and the structure, organisation and arrangement thereof, are and remain the exclusive property of us and our licensors. Except for the limited specific rights, we expressly grant you above, you may not reproduce, modify or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, exploit or otherwise use our Services or any Content.
Drucare does not and will not share the patient’s info of one provider to another provider. Patient has the explicit right to share his EHR with an explicit consent by confirming and sharing the SMS OTP send to the concerned patient’s mobile at the time of registration with the new provider.
Drucare in no situation would share nor disclose the patient information of one provider to another provider. Data on Drucare servers would only be disclosed on explicit orders from the Judiciary or any legally binding orders received by Drucare directly or indirectly.
Patient himself can share his existing EHR data by confirming and sharing SMS OTP received on his Mobile No (linked to his Drucare account) at the time of registration with the new Healthcare provider.
(f) Violations
We reserve the right to monitor all use of our Services, and investigate any activity we suspect violates these Terms, a User Agreement, our rights or interest, or the rights or interests of any person or entity.
We reserve the right, fully permitted under law, to cooperate with any governmental authority or third party investigating conduct that may be illegal or harm any individual or entity or violates their respective rights. You hereby consent to our cooperation in such investigation.
(g) Indemnification
You will indemnify, defend and hold Drucare and any of our affiliates, officers, directors, employees, agents, representatives, contractors, subcontractors, suppliers, interns, partners and licensors harmless from and against any and all claims, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, losses, or expenses, including attorneys’ fees, fees, costs and disbursements, arising out of or in any way connected with your use of our Services made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
(h) Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
(i)Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel purchases, per organisation, per user or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address, so that we can help you complete your transactions and contact you as needed.
For more detail, please review our Payment & Refund Policy.
7. TERMINATION
You agree and acknowledge that we may suspend or terminate your authorization to access any of our Services, with or without notice or cause, for any or no reason, and without any liability to you.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due (on a case to case basis) up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
8. DISCLAIMERS OF WARRANTIES
Access to our services and the information and content contained thereon is provided “as is” and “as available” without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free and you agree that you are solely responsible for any and all acts or omissions taken or made in reliance on our services or the information in our services, including inaccurate or incomplete information. If you are dissatisfied with our services or any content, your sole and exclusive remedy is to discontinue using and accessing our services. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
9. RISKS YOU ASSUME
Without limiting any of the other risks we have disclosed to you in these terms, you are solely responsible for your use of our services, including your submissions to us and you expressly acknowledge and agree that your use and access to our services and the information and content contained therein, and any sites linked through our services and any data transmitted through our services is at your sole risk. Accordingly, we do not assume any liability to you for or relating to any of your actions, including the publication of your submissions or our exercise of the rights you grant to us with respect thereto.
10 LIMITATION OF LIABILITY
We expressly disclaim any liability with respect to any injury caused by any user, or any damage suffered by any user, as a result of the actions or inactions of any other user. In no case shall Drucare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors (collectively, the “Drucare entities”) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limiting to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Notwithstanding anything in these terms to the contrary, our aggregate liability in respect of any claim or action you may bring against us or any of the Drucare entities, regardless of form of action or theory of liability, shall be limited to the greater of (1) one thousand Indian Rupees (Rs 1,000/-), and (2) the aggregate fees actually paid by you to us for the six (6) month period preceding the event first giving rise to such claim or action.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these terms of use is intended to limit any rights you may have that may not be lawfully terminated.
10. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, then (a) such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, to make it valid and enforceable in such a manner as comes closest to preserving the intentions of such provision, and the unenforceable portion shall be deemed to be severed from these Terms of Service and (b) the remaining provisions shall remain in full force and effect.
12. NO WAIVER
Our failure at any time to require performance by you of any provision of these Terms shall in no way affect our right to enforce such provision, nor shall the waiver of any breach by you of any provision herein constitute a waiver of any succeeding breach or the provision itself.
13. ELECTRONIC CONTRACTING
Your use of our Services includes the ability to enter into agreements and/or to make transactions electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into on the services, including notices of cancellation, policies, contracts, and applications.
14. ASSIGNMENT
We may freely assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
15. CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update or change or replace any part of the provisions set forth in these Terms from time to time and recommend that you review these Terms on a regular basis. You understand and agree that your continued use of our Services after these Terms have been updated or changed constitutes your acceptance of the revised Terms. Without limiting the foregoing, if we make a change to these Terms that materially affects your use of the Services, we may post notice or notify you via email or our website(s) of any such change. The most current version of the Terms shall govern and supersede all previous versions.
You can review the most current version of the Terms of Service at any time at this page.
16. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
17. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@dru.care
Privacy Policy
(The Drucare (www.dru.care) Privacy Policy was updated on Jan 01, 2018.)
This Privacy policy is binding to users of Application/s or Website/s (www.dru.care) run and owned by Drucare Pvt Ltd.
The purpose of this Privacy Policy (this “Policy”) is to describe how Drucare Private Limited (“us”, “we”, or “Drucare”, and our affiliated entities) collect, use, share, disclose and protect Personal information about the Users of the Services, including the Healthcare Providers, Practitioners, the End-Users (Patients), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). For the purpose of this Policy, the term “healthcare provider” means any user who is a “health care provider” or any user who is a member of such health care provider’s “workforce”. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
By using our services or by otherwise giving us your information, you will be considered to have read, understood and agreed to the provisions and policies outlined in this privacy policy and expressly agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your information as mentioned in this privacy policy. We reserve the right to change, modify, add or delete parts of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy or any aspect thereof at any time, please do not use or access any of our services. If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to
- accept this privacy policy on such individual’s or entity’s behalf, and
- consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.
This Policy applies to the software and information services we offer through our websites and Applications located at www.dru.care our cloud-based electronic health records and practice management solutions, and web-enabled emails sent as part of, in connection with, or relating to such software and information services (collectively, our “Services”). This Policy does not apply to any other services. Maintaining your trust is important to us, and we strongly encourage you to read this Policy in full. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use.
This Policy may incidentally describe how our Services gather and use information about other individuals or information about you that may be submitted by another user. This Privacy Policy, however, only applies to how we and our partners collect, use, and share information about you with respect to the Services covered by our Drucare Terms of Use or our Healthcare Provider User Agreement (“User Agreement”), and not to any other service we may offer to any other individual or customer.
Some of our users such as healthcare providers are subject to laws and regulations governing the use and disclosure of health information they create or receive as amended from time to time, together with the regulations adopted thereunder. When we store, process or transmit “individually identifiable health information” on behalf of a healthcare provider who has entered into a Healthcare Provider User Agreement, we do so as its “business associate”. Under this agreement, we cannot use or disclose individually identifiable health information in a way that the provider itself may not. We are also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of the individually identifiable health information we store and process on behalf of such providers.
1. WHY THIS PRIVACY POLICY?
(a) This Privacy Policy is published in compliance with, inter alia:
- Section 43A of the Information Technology Act, 2000;
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
(b) This Privacy Policy states the following:
- The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information relating to an individual;
- The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
- How and to whom Drucare will disclose such information.
2. INFORMATION COLLECTED BY OUR SERVICES
(a) Information You Submit or We Collect on Your Behalf, We collect information from you when you:
- Enter information on our Services, such as when you register for our Services, use our Services to send a message to someone else, or complete a form;
- Upload a document, image, or other data file on our Services;
- Contact us; or
- Make a customer service request or attend one of our individual or group training sessions.
- When you purchase something from our store, as part of the buying and selling process.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
We also collect information on your behalf when you authorize us to retrieve and import information from another user or other third party within our Service or as set forth in the User Agreement.
Information we collect about you may include your name, address, telephone number, email address, or the information you enter on or upload to our Services. The information collected from you by Drucare may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
(b)“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, can identify such person.
- passwords;
- financial information such as bank accounts, credit and debit card details or other payment instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records and history;
- biometric information;
- information received by body corporate under lawful contract or otherwise;
- visitor details as provided at the time of registration or thereafter; and
- call data records.
- Drucare will be free to use, collect and disclose information that is freely available in the public domain without your consent.
3. AUTOMATICALLY COLLECTED INFORMATION:
(a) We and our partners automatically gather information whenever you visit, log in, or otherwise interact with our Services, including when you receive emails delivered via our Services. We and our partners use the technologies described below and similar technologies that may not be expressly described (which we collectively call “Engagement Tools”) to gather this information to enhance and operate our Services in several ways, such as to:
- Save user preferences and information;
- Preserve session settings and activity;
- Authenticate users;
- Enable support and security features;
- Tailor the delivery of informational messages, media, advertising and other content; and
- Analyse the performance and use of our Services and its various features and content.
Even if you do not register with us or submit any information on our Services, our Engagement Tools will automatically receive information about, and the software running on, the computer, mobile phone, or tablet (each, a “Device”) you use to interact with our Services.
(b) Device Information:
When you interact with our Services, we collect information about your Device such as the URL of services your Device is requesting and the referring web pages, your IP address, Device type, operating system, browser type, application identifier, and, under certain circumstances, the location information your Device sends to us.
(c) Cookies & Similar Technologies:
We and our partners collect information about you and your Devices through cookies, web beacons, and similar technologies. A “cookie” is a small data file sent from a website and stored on your Device to identify your Device in the future and allow for an enhanced personalized user experience based on your previous activity on the website. A “session cookie” disappears after you close your web browser, or may expire after a fixed period. A “persistent cookie” remains after you close your web browser and may be accessed every time you use our Services. We and our partners may use both session and persistent cookies on our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may not be able to use certain features of our Services.
Some of our partners deploy these technologies directly on our Services. These third parties may collect information over time about your use of our Services, as well as your online activities across other websites or online services. Some third parties may allow you to opt-out of targeted advertising based on this information.
If you have voluntarily provided your Personal Information to Drucare for any of the purposes stated above, you hereby consent to such collection and use of such information by Drucare.
(d) Information from Other Sources:
We may receive or proactively gather information about you from other sources and add it to information we otherwise have about you for any purpose described in this Policy. This may include situations where a third party seeks to communicate with you through the Services or establish an “Integration” (as more fully describe below under the heading, Third Party Integrations).
4. WHAT DO WE DO WITH YOUR INFORMATION?
We may use the information we collect for the following purposes:
- Operating our Services and developing new functionality and features;
- Responding to questions and communications, or obtaining your feedback about our Services;
- Administering and logging your participation in educational and informational programs, including webinars and other classes, and any product or support matters that may arise from such programs;
- Preparing and delivering announcements about features, functionality, terms of use, or other aspects of our Services or your interests and informing you about offers for services or products we believe may be of interest to you, including from third party sponsors;
- Providing you with more relevant content, including clinical support tools, assessments or medical-related information or services, patient support programs, advertising, or other programs appearing on our Services or third-party services;
- Analysing usage trends and patterns and measuring the effectiveness of content, programs, advertising or the features or functionality of the Services, including emails that may be sent by us to you;
- Preparing reports for any of the purposes described in this Policy, including for current or future sponsors, advertisers or other partners to show utilization or trends about the use of our Services. Such reports may include demographic or other general user information, but will not include personally identifiable information unless the recipient has agreed to confidentiality obligations;
- Safeguarding and protecting our Services, the information we collect, and the rights of us, our users or third parties, and in response to legal process;
- Any other purpose described in this Policy or your User Agreement; or
- When we otherwise have your permission.
- Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
5. HOW OUR SERVICES ALLOW USERS TO SHARE INFORMATION:
(a) One-on-One Communications:
Our Services can be used to facilitate one-on-one communications between users and other persons. Examples include:
- Sending an appointment confirmation or other notification to another user;
- Making a referral to another healthcare provider;
- Sending a prescription to a pharmacy;
- Sending a test requisition to a clinical laboratory; or
- Sending a message to a patient.
- Peer-Peer video conference for Telehealth
In any one-on-one communication, users are sending information to one another or to an individual or entity who may not be a user of the Services. Depending on the message, this could include the sharing of contact and other personally identifiable information.
(b) Directories:
If you are a healthcare provider who has entered into a Healthcare Provider User Agreement, you will have the ability to have your contact and directory information listed in one or more of our professional directories of healthcare providers on our Services that users and/or the general public may be able to view. These directories include profile information (e.g., contact, specialty and other information) and other features that allow users and/or the public to locate and contact those listed in the directory.
If you visit our Services seeking to contact or schedule an appointment with a provider listed in one of our directories, you may need to submit personally identifiable and other information.
(c) Public Forums:
Our Services include public forums that allow users to communicate with groups of users or the public. Information a user posts in one of our communities may be available to a wide range of individuals, and should be presumed public. We strongly advise users to exercise care in selecting what information they share with our communities or public forums, and strongly recommend against sharing any personally identifiable, health, or other sensitive information that could directly or indirectly be traced to any individual, including themselves.
(d) Surveys, Feedback, Informational Programs:
From time to time you may receive survey requests through emails or displays within our Services that request feedback on a variety of topics. These programs may be sponsored or funded by third parties, and may include branded or unbranded content about medical conditions, treatments and products, or safety and regulatory information resources. If you choose to engage with or use one of these requests, you may be asked to provide information that may be used to supplement information that you submitted to our Services. This information may be shared with the sponsor of the program.
(e) Records:
Our Services allow users to store personally identifiable and health information (“Records”), including Records that identify other individuals, including other users. Certain of our Services permit users to share all or portions of these Records at their discretion.
You should be aware that this Policy covers only the information you submit through our Services. If you contact or exchange information with another user in person or through a means other than our Services, such activity is not covered by this Policy. Because our Services enable users to share information you share with them, you should take care in selecting with whom you share your Records and other information. Although our Services process such transmissions, we are not responsible for the actions of persons with whom you share your Records and other information.
(f) Emails and Other Communications:
Our Services allow users to communicate with others through our in-product instant messaging services, Service-branded emails, and other electronic communication channels. Communications that are sent by or on behalf of a user are indicated as being “From” that user, such as when our Services send an appointment notification from, and on behalf of, a healthcare provider to his or her patient. Additionally, we may communicate administrative or Service-related announcements through email or other communications within our Services. These communications may be “real time” communications or communications triggered automatically upon the occurrence of certain events or dates such as a repeated sign-in failure or an appointment notification. Please note that you may not be able to opt out of receiving certain messages from us.
Emails and other communications from individuals who are not users of our Services, or that we send in connection with business agreements or subject matter other than the User Agreements, are not covered by this Policy. If, for example, you contact us regarding a job opening, that communication to us is not covered by this Policy even though that job opening may have been posted on our Services.
6. THIRD PARTY INTEGRATIONS
Our Services may connect your account on our Services with third parties, such as when you buy a subscription, your details would be shared with a third-party vendor for creating an account for subscription management or linking our services with a third parties’ Payment Gateway (any such integration, an “Integration”). Integrations can also be initiated by third parties seeking to establish Integrations with our services, such as when a clinical laboratory desires to transmit lab results directly into a healthcare provider’s electronic health record account rather than transmitting the result by fax or other means. The information shared with to third parties will be subject to whatever agreement we have with them, including, if applicable, their terms of use or privacy policy, and not this Policy. To disable an Integration, you can contact us through either email or Tele.
Your use of the Third-Party Services is provided in the Annexure to this Privacy Policy.
(a) Sharing of Information
We may share information you submit to us with third parties under the following circumstances:
- When you choose to share such information through our Services, such as “one-on-one” communications between a provider and a patient or another healthcare provider;
- When your account has been issued by an account administrator with administrative rights over your account, your account administrator will have access to your account information;
- With third party service providers that have agreed to confidentiality obligations, which may include, as applicable, business associate contract obligations;
- If you are a healthcare provider who has entered into a Healthcare Provider User Agreement, we may share information with the third parties who are subject to confidentiality obligations to establish Integrations with and to facilitate, maintain and monitor the utilization of such Integrations;
- If you are a healthcare provider who has entered into a Healthcare Provider User Agreement, we may also share information with third parties who are subject to confidentiality obligations who are funding or administering certain branded or unbranded content about medical conditions, treatments and products, or safety and regulatory information resources, such as clinical decision support tools, patient savings offers, co-pay offset or discount programs, medication adherence programs, and other similar programs, and with sponsors of advertising appearing within our Services. The purposes of such sharing may include administration, recordkeeping or compliance obligations, and assessing the effectiveness or utilization of any such program.
- If you receive any honoraria or payment in connection with a survey or request for feedback, your information may be shared with the funding source or sponsor of such survey or program;
- To protect our Services, the information we collect, and the rights of us, our users, and any third parties, including to verify your identity;
- To detect, prevent, investigate, or address fraud, illegal activity, or violations of our terms and agreements;
- In response to legal process, such as a search warrant, court order, or subpoena, or when we have a good faith belief that the law requires us to do so;
- With our current and future subsidiaries or corporate affiliates or actual or potential investors;
- In connection with a potential or actual sale, merger, transfer, exchange, reorganisation or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by our Services. If such a transaction occurs, the acquiring company’s use of your information will remain subject to this Policy, as may be subsequently amended;
- Any other purposes described in this Policy or your User Agreement; or
- When we otherwise have your permission.
(b) Third-party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located at different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
This Policy applies only to our Services. It does not apply to services offered by third parties, including websites and other online services that our Services may display links to or to advertisements appearing within the Services. When you click on such links or advertisements, you will be visiting websites or interactive services operated by third parties, who have their own information collection practices and may also collect information using Engagement Tools. We do not have control over how any third party collects or uses information, so you should review their privacy policies to learn of their practices.
7. LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
8. SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
To help prevent unauthorized access, maintain data accuracy, and protect against the inappropriate use of the information we collect, store, and transmit, we deploy a range of technical, physical and administrative safeguards. Under our Healthcare Provider User Agreement and applicable law, we are required to apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of individually identifiable health information residing on, and processed by, those elements of our Services that we operate as a business associate on behalf of healthcare providers. It is important to remember, however, that no system can guarantee 100% security always. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our Services.
9. CHANGES TO THIS POLICY
We believe in continuous innovation, which, along with changes in our business, may require that we amend this Policy from time to time. We will post a revised Policy along with its effective date on this page. Because this Policy can change at any time, we encourage you to reread it periodically to see if there have been any changes, amendments, or updates. If you object to the changes or any terms within this Policy or the User Agreements, you should discontinue using our Services. Your continued use of our Services following the effective date means that you have consented to the Policy, as amended, changed, or updated.
10. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site
Drucare strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Drucare Website and Services are not intended for use by minors, Drucare respects the privacy of minors who may inadvertently use the internet or the mobile application.
11. VIEWING AND UPDATING YOUR INFORMATION
Our Services aim to provide you with access to the information you submit and the means to update it within our Services consistent with applicable law. This can be accomplished by logging into our Services and updating that information, or contacting a customer support representative, although please be advised of the important limitations described below. Under certain circumstances, we may ask you to verify your identity before your request is processed.
Please note that, unless you have administrative rights over another user’s account pursuant to our Healthcare Provider User Agreement, you are not entitled to access, update, or delete the content of another user’s account.
If you have used our Services to share information with another user or a third party, you will not be able to access, update, or delete that shared information. Further, if another user of our Services submits information that identifies you, you will not be able to access, update, or delete that information.
Certain users “such as healthcare providers” may be required under applicable laws or regulations to retain information about you for extended periods of time or indefinitely. Additionally, we may have independent obligations under applicable laws or regulations to retain such information indefinitely. Finally, for disaster recovery and business continuity purposes we retain copies of data stored by our Services for indefinite periods of time.
Patients have certain rights to access and amend certain health information that their healthcare providers retain about them. Patients should submit requests to access or amend their health information directly to their healthcare providers.
12. CONSENT
(a) How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
(b) How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.
13. ADDRESS FOR PRIVACY QUESTIONS
If you have any questions about this Privacy Policy, please contact us at support@dru.care
14. Annexure
(a) Razorpay
We use Razorpay for processing payments while you subscribe for our services in our Application on our Website. Those transactions that happen between Drucare and You are only processed with Razorpay. We do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com
(b) PayUMoney
We use PayUMoney’s Aggregator Solution for processing payments between you and your users. Those transactions that happen between you and your users are only processed with PayUMoney. We do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, and processes you must read the terms and conditions and privacy policy of PayUMoney on https://www.payumoney.com/
Advertisement Policy
(The Drucare (www.dru.care) Advertisement Policy was updated on Jan 01, 2018.)
This Advertisement Policy is binding to users of Application/s or Website/s (www.dru.care) run and owned by Drucare Pvt Ltd.
At Drucare our mission is to create a platform “CARE-FOR-ALL” that provides end to end solution for both care-providers and care-takers. We advertise and accept advertising on the site to support our mission. This policy has been established by Drucare to govern advertising that includes 1). Drucare’s advertising on it’s own sites and third-party sites and 2). Drucare’s acceptance of advertisements on Drucare sites.
All advertisements and other creative material provided under these policies must comply with all applicable laws and regulations. While Drucare requires its advertisers to abide by these standards, the content of the advertisements is the advertiser’s responsibility, and by placing the advertisements, the advertiser assumes all liability for and arising from the advertisement. Drucare will not be responsible for warranting compliance with such regulations or guidance, although advertisers may be required to submit documentation from an attorney affirming such compliance.
Drucare reserves the right to update/modify these Policies at any time without prior notice. Drucare reserves the right in its sole discretion to revoke its approval of, and to require the elimination or revision of, any advertisement or campaign at any time.
INTEREST-BASED ADS
Drucare displays interest-based advertising on Drucare-owned sites, application and third-party sites (including those built and maintained by Drucare) using information you provide us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you built on information from activities such as purchasing on our sites, visiting sites that contain Drucare content or ads, interacting with Drucare tools. In presenting interest-based ads, we obey applicable laws, as well as the Code for Self-Regulation in Advertising by the Advertising Standards Council of India and the Self-Regulatory Principles for Online Behavioural Advertising developed by the Digital Advertising Alliance (a coalition of marketing, online advertising, and consumer advocacy organisations).
We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users who browsed for a particular Speciality). Also, some third-parties may provide us information about you (such as the sites you visited) from offline and online sources that we may use to provide you more appropriate and relevant advertising.
ADVERTISING COOKIES
Like other online ad networks, we use cookies and web beacons (also known as action tags or single-pixel gifs), and similar technologies (collectively, ‘cookies’). Cookies aid us to learn about what ads you see, what ads you click, and other actions you perform on our sites and other sites. This enables us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to repeat the same ones frequently. We do not connect your interaction with unaffiliated sites with your identity in providing you these interest-based ads.
OTHER TECHNOLOGIES USED IN ADVERTISING
Advertisers or ad companies working on their behalf use cookies and similar technologies like the IP address to identify general location to serve the ads where cookie technology may not be available (for example, in mobile applications). They might use technologies that perform similar functions to cookies like select advertising based on information about your computer or device, such as your device model, browser type. They may also use cookies to measure the efficiency of their ads and to customize ad content. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Policy or this Interest-Based Ads page. Please contact them directly for more information about their privacy practices.
ADVERTISING PREFERENCES
Drucare offers you choices about receiving interest-based ads from us. You can choose not to receive interest-based ads from Drucare. You will still see ads but they will not be personalised. Please write to us at support@dru.care to opt out.
You can also generally opt-out of receiving personalised ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out pages on the NAI website and DAA website.